Returns & Exchanges

At Brownie's Mattress Direct, we want you to sleep soundly on your new investment. If you are not completely satisfied with your mattress, our 100-night comfort guarantee allows you to exchange or return your product for a seamless sleep experience.

Return Process

• 1.
  The Adjustment Period

  We require a minimum 30-night trial period to allow your body to adjust to the new support system and for the mattress materials to settle.

• 2.
  Initiate Your Request

  If you are still unsatisfied after 30 nights, contact our customer care team with your original order number to begin the return or exchange process.

• 3.
  Inspection and Pickup

  Our team will schedule a time to inspect the mattress for any stains or damage and arrange for a professional removal from your home.

• 4.
  Refund Processing

  Once the mattress is collected and verified, we will process your refund or apply your credit toward a new model within 7-10 business days.